The TPSoP® White Paper: The Right Person, Doing the Right Thing Right, Every Time
Following on from a successful series of blog posts on problems arising from text-based procedures written by Dee Carri, Torque Management has now published a white paper covering these topics further. The paper looks at the categories of what appear to be universal issues with text-based procedures and outdated processes related to SOPs that are costing organisations and individuals time and money and in some instances, embedding problems in organisations.
Hidden within thousands of documents, compliance and quality procedures, regulations, goals and targets in numerous companies, lie potentially hundreds of thousands of instances where there is room for improvement that can make an organisation more cost and time effective, improve culture, increase enterprise flexibility and give a company a great competitive advantage. To the untrained eye, this may seem like a daunting and perhaps even impossible task, but Dee's experience and insights enable her to sieve out and categorise problems that will resonate with individuals at all levels of an organisation, as well as offering solutions and approaches that although rigorous, are clear and brought incredible results in a pilot project.
Some of the gaps between what we expect from SOPs and what we actually get from them that Dee examines in the paper:
- Currently, if an organisation has three manufacturing plants, each with 1,000 SOPs, a realistic number for a mid-sized pharmaceutical plant, one study established a replication level of 40% for SOPs alone. Looking at how this plays out in timing, it means that each manufacturing unit would have developed its own SOPs at a cost of 51 man years, creating a total cost of 153 man years and meaning replication costs this organisation a minimum of 61.2 man years relating to the once-off cost of SOP development.
- Torque Management discovered that errors and defects are embedded in many SOPs and Work Instructions during their development and thus institutionalised during training; creating high instances of now unavoidable non-compliance.
- The IDC says knowledge workers spend 15-35% of their time searching for information, that is up to 9 and a half hours per week per employee.
Along with these specific and incredibly visible issues, there's room for improvement in time to effectiveness for new hires and training, compliance infrastructure and enterprise flexibility that when approached with the TPSoP® methodology, not only improves these areas, but aligns with an overall strategy that prevents difficulties with duplication, defects and information availability re-arising.
The enterprise-wide, process based approach of TPSoP® is truly, a cycle breaker and one of the clearest, if not the clearest route to improvement and enterprise transformation.
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Torque Management have planned a series of webinars to demonstrate a number of specific topics and aspects of TPSoP®, for example EHS&S, HR and an Integrated Management System. Please contact us to register your interest.