Friday, May 16, 2008
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Dublin BPTA 103: 1 Day. Information Gathering and Facilitation for Business Procss
Friday 13 June
free
Who should attend
This class is designed for Business Analyst professionals responsible for gathering and documenting information about an organisation’s business processes. Process Project Managers responsible for coordinating process improvement solutions will learn what to expect from process sessions. Information and
Business Professionals who have process team-member and facilitator responsibilities will learn when to participate and when to facilitate. IS and Business Professionals participating as subject experts in interviews and in a Facilitated session will be better equipped to contribute. Experienced facilitators will learn the differences among types of process facilitation and other types of facilitated group sessions.
What you will achieve
- Understand why information gathering and facilitation for process projects is different
- Understand what questions to ask in order to reduce process analysis and design risk
- Understand when to interview and when to run facilitated session.
- Understand the different styles of workshop participants.
- Understand the range of creative approaches that turn conflict into consensus for process assessment and design.
- Understand who should and should not play which roles
What you will learn
- How to build a good interview checklist and workshop agenda
- How to conduct interviews and facilitated sessions designed to gain trusted information about processes.
- How to gain consensus among competing and conflicting stakeholders.
- Facilitator skills and techniques to successfully run a Facilitated Session within a process driven framework.
- How to implement the concepts of process oriented facilitated sessions successfully in your organisation
What you will do
The exercises in this class focus on working with others to facilitate the analysis and redesign of processes.