Torque Management BPM services assist organisations throughout their process journey, from concept through to realisation and continuous improvement.

Our services are created with the objective of meeting client specific needs, regardless of where they are on the process improvement journey. Therefore, some clients may require end-to-end support for a multi-year strategic enterprise programme, whilst others may require a short injection of specific skill or services to meet an once off need. Our services are geared to meet each set of unique needs.
 

Our process improvement services include:
 

Operational Excellence Programmes: Build Process Capability

• Programme initiation
• Process, Quality and Compliance Baseline assessment
• Business Case development
• BPM Strategy development
• Business Process Architecture development
• Process, Quality, Compliance, and Performance Frameworks alignment
• Process Governance and balanced scorecard development
• Standard Process Improvement Methodology development
• BPM Training strategy
• Benchmarking
• Process Project Prioritisation
• BPM Centre of Excellence (CoE) development and implementation

Process Improvement Projects: Accelerate Time to Value

• Rapid Process Development and Improvement workshops
• Benchmarking
• Business Case Development
• Current Process definition
• Future Process Requirement definitions
• Business Case Development
• Change Management

IT Programmes: Accelerate and remove waste

Using a unique metgodology that combines agile management, process thinking and IT best practice, we collaborate with our clients to develop and document processes for use throughout the system life-cycle  This approach is proven and can deliver results in up to 60% less time than traditional methodologies.    

During System Development

• Develop and Describe common processes
• Develop and describe business / System requirements
• Develop and connect compliance requirements
• Develop process-based System training
• Develop and manage UAT testing 
• Undertake process-based gap analysis for incoming entities / groups / departments wishing to join the System platform
• Manage and Control Change

During System Deployment

• Deliver role-based System training
• Manage System and Process Change Control
• Manage Compliance training and acceptance

Post Implementation 

• Manage change control between Processes, Business Functions and the System
• Undertake rapid process-based gap analysis for new requirements  (e.g. compliance chanage), or system upgrades
• Manage Continuous improvement initiatives
• Monitor Performance through KPIs and process dashboards   
• Provide training for new roles and new users using storyboards

These services are underpinned by our comprehensive training, coaching and mentoring services.

Interested? For further information on our Business Process Performance Services please click here to contact us