BPM News & Insights

The Torque Management blog, featuring up to date news and insights from the world of Business Process Management (BPM) and related industries.


The World Cafe Method for Clinically Relevant Metrics

By Torque Management Friday, 6th March 2015 | 0 comments
Filed under: BPM, Quality, Compliance, Health & Safety.
Deep Dive Lunch Session at PharmaLink 2015 At this year's PharmaLink Conference 2015, The Metrics Working Group, moderated by Grace Breen, SVP Quality, Core Pharma, will host an interactive “World Cafe” style lunch time session focussing on how to define, assess, rank and use production metrics and gain a greater understanding of how to measure the strength of the culture of quality. So, we thought we'd look at what a 'World Cafe' approach is for those of you who may not already know.

Investigating the Relationship between Process Management and Organizational Culture

By Torque Management Friday, 27th February 2015 | 0 comments
Filed under: BPM, IT, Quality, Process-Improvement.
A Literature Review and Research Agenda by Corinna Grau and Jürgen Moormann As a Business Process Management consultancy, we see the value in BPM in every type of organization and industry, because we've seen the results. However, in working with various companies, we see one aspect as vitally important time and time again despite the fact that it's often not listed as a 'concrete' element or factor within the various tools or methods that have process management at their core. This secret ingredient also comes up in our conversations with other BPM professionals, indirectly arises as problems or advantages in companies implementing process based changes and one could deduce this element's existence from case studies where changes have successfully taken place also. I would refer to this element as the people element, but it would more appropriately be described as company culture.

Take the Torque Management Process Re-design Challenge 2015

By Torque Management Thursday, 29th January 2015 | 0 comments
Filed under: BPM, Process Thinking, Business Process Management, Torque Management.
Re-design a HR On-Boarding Process Your mission for the Process Re-design Challenge 2015 is to provide a fictional HR department with a documented solution for the on-boarding process described in our previous post. The Head of HR is a busy animal, so keep it concise and produce something they'll have time to read, and presented in such a way that they are anxious to approve it for development and implementation. You are welcome to enter either as an individual, or as a team.

Organising Company-Wide Innovation in 2015

By Torque Management Tuesday, 20th January 2015 | 0 comments
Time, a Culture of Empowerment, Communication & Collaboration “Many people think that innovation is an activity for innovation specialists and therefore, that it does not apply to their role. A better definition of innovation might be “implemented improvement”, which would include and empower everyone in the organisation to innovate in all kinds of ways – incremental, radical and disruptive. One of the most famous exponents of this way of thinking is Toyota and its suggestion system, as described by Yuza Yasuda, author of “40 Years, 20 Million Ideas: The Toyota Suggestion System”.” - Dee Carri

The On Boarding Process: First Day in the Office

By Dee Carri Saturday, 27th December 2014 | 0 comments
Filed under: BPM, SOPs, Operations, Training, Process.
Based on real life scenarios. Below is an on boarding process from the first day up until 90 days in. In training sessions run by Torque Management, this is sometimes used as an example to begin discussion about the on boarding process. Have you had a similar experience in starting a new job or joining a new organisation? We would welcome comments below detailing your own experiences and will soon be announcing a competition to re-engineer this process for the ideal on boarding steps too. Follow us on Twitter or LinkedIn for updates.

Standardisation Programmes: It is fiendishly difficult to achieve and maintain a standard

By Dee Carri Tuesday, 23rd December 2014 | 0 comments
Filed under: BPM, Business Process Management, Operations, Process, Process-Improvement.
Standardisation Programmes It is fiendishly difficult to achieve and maintain a standard. Dee provides five recommended actions to greatly improve the probability of success. Standardisation Programmes are large, they are radical and they offer tantalisingly big rewards for those brave enough to take them on. Good examples of these programmes are:  Shared Services; Global systems; PMO; Common ways of working (processes) across large, dispersed teams.

The TPSoP® White Paper: The Right Person, Doing the Right Thing Right, Every Time

By Torque Management Thursday, 27th November 2014 | 0 comments
Filed under: BPM, Torque Management, SOPs, Work Instructions, TPSoP®, Lean, Quality, Compliance, Operations, Health & Safety.
The TPSoP® White Paper: The Right Person, Doing the Right Thing Right, Every Time Following on from a successful series of blog posts on problems arising from text-based procedures written by Dee Carri, Torque Management has now published a white paper covering these topics further. The paper looks at the categories of what appear to be universal issues with text-based procedures and outdated processes related to SOPs that are costing organisations and individuals time and money and in some instances, embedding problems in organisations.

Interview: Daniel T. Jones Talks Lean in 2014

By Torque Management Thursday, 20th November 2014 | 0 comments
Filed under: BPM, Process Thinking, Business Process Management, Lean, IT, Tech, Start Ups, Operations.
Interview with Daniel T. Jones Daniel T. Jones is the founder and chairman of the Lean Enterprise Academy in the U.K., a senior advisor to the Lean Enterprise Institute, management thought leader, and mentor on applying lean process thinking to every type of business. He's also one of the authors of one of our recommended Business Process Management books, 'Lean Thinking: Banish Waste and Create Wealth in Your Organization' written by himself and James P. Womack. We caught up with Jones to ask him about the use of Lean today and how it differs from when he wrote Lean Thinking.

What is FDASIA, Title VII?

By Dee Carri Monday, 3rd November 2014 | 0 comments
Filed under: BPM, Business Process Management, SOPs, Work Instructions, TPSoP®, IT, Quality, Compliance, Operations, Training.
What is FDASIA, Title VII? Dee Carri looks at what Title VII of FDASIA regulation is, the timeline for its implementation, how it's going to affect Quality Managers, Business Process Managers and IT Managers and offers some strategic advice to stay ahead of the curve and organise for success.

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