What is a Management Framework?
A management framework refers to regulations, policies and standards applicable to your industry along with management processes in place in your organisation.
What is an Operational Framework?
An operational framework refers to your organisation's standard operating procedures and work instructions.
What is a process-centric procedure?
The term 'process-centric' refers to an holistic, BPM approach that centers on business processes themselves, rather than individual elements such as documents, workflow or people. Regulated industries and companies with up to thousands of standard operating procedures often make the mistake of looking at these as individual items or tasks, rather than looking at the processes and relationships between them, within the whole system or organisation. A process-centric procedure takes the system and the relationships into account to create a more streamlined and efficient method for procedures, SOPs and/or repeatable training.
What is a work instruction?
A work instruction is a description of a specific task or activity within a company. These are often described in detail and for some industries, require acknowledgment of receipt.
What is TPSoP®?
TPSoP® is an innovative solution for the development of process-centric procedures, on-line procedures and SOPs and results in the creation of a comprehensive, visual and user-friendly environment. The TPSoP® methodology utilises a rigorous and collaborative approach, underpinned by Torque Management's expertise and experience with widely accepted best practices such as Six Sigma, Lean, BPM and ISO. TPSoP® is capable of compliance with regulation and security requirements in all industries and its comprehensive nature ensures elimination of waste and duplication and contributes to an improved culture for your organisation and a more streamlined, cost-effective business.
What is Rapid System™?
Torque Rapid System™ is a process-led methodology that accelerates the delivery of IT systems projects. Large IT and ERP Projects are expensive, risky, take a considerable amount of time and many even fail to deliver, under-deliver or overrun. Rapid System™ enables us to turn a 3-4 year project, into an 18 month project with higher rates of user adoption and costs reduced by 35-40%.
What is a BPM CoE?
The BPM CoE (Centre of Excellence) provides the necessary dedicated resources to drive Process Improvement in an organisation. The remit of the CoE will include, at a minimum: BPM strategy, Policies, Standards, Methodologies and Tools; Business Process Architecture, Business Process Portfolio Management; Business Process Training and certification; Business Process Reporting. In some organisations the CoE will also provide compliance and quality support and/or a pool of Business Process Engineers who work as internal consultants to Business Managers undertaking process improvement projects.
What is a QMS?
QMS is a Quality Management System and refers to a collection of business processes focused on quality. These processes will direct an organisation in ensuring it is continually improving effectiveness and efficiency in all areas that can affect quality standards. Some of the most commonly used ISO standards, are the ISO 9000 category, which focuses on quality management systems and the ISO 14000 category, which addresses environmental management.
What is meant by process capability maturity?
The Capability Maturity Model, or CMM, was originally developed as a tool to objectively assess the ability of government contractors' processes to perform a contracted software project. The term 'maturity' relates to the degree of formality and optimisation of processes within an organisation. By assessing the level of process maturity your organisation is running at, and the level you would like it to reach. There are five levels: Initial, Managed, Defined, Quantitatively Managed and Optimising.
What is a Standard Operating Procedure (SOP)?
There are many definitions of an SOP but we like this one for its simplicity.
What is the 5 Whys problem analysis technique?
The 5 Whys technique is a lean analytical tool that originated in the Toyota Production System and is a widely used technique to explore the nature and cause-and effect relationships of a problem. Using the tool, investigators ask “Why” iteratively and seek supporting empirical evidence until they reach a conclusion as to root cause. For more complex problem analysis, 5 Whys analysis will be used in combination with additional analytical tools.
What is Data Capture?
Any process for converting information into a form that can be handled by a computer.
What is a Learning Organisation?
A learning organisation is one that facilitates the learning of its members in order to continuously improve, innovate and remain competitive.
What is an Environmental Profit & Loss Account?
In 2011, PUMA established an Environmental Profit & Loss Account (E P&L) and were the first company to do so. They notes that operations and supply chain depend on nature for services such as fresh water, clean air, healthy biodiversity and productive land. The PUMA E P&L is the first attempt to measure the immense value of these services to the business, and the true costs of their business’s impacts on nature by placing a monetary value on them along the entire value chain. Read more.
What is a stakeholder?
Anyone with an interest in a business or its products and services, such as: Employees, Customers, Suppliers, Business Partners, Neighbours, Government, and Regulators etc.