BPM News & Insights

The Torque Management blog, featuring up to date news and insights from the world of Business Process Management (BPM) and related industries.


Infographic: The Evolution of Quality & BPM

By Torque Management Wednesday, 1st June 2016 | 0 comments
Filed under: BPM, Business Process Management, Lean, BPMS, Six Sigma, ISO Standards.
The Evolution of Quality & Business Process Management  Many people believe that quality is a relatively new concept, but in fact quality has been evolving for centuries. In the last hundred years, the sharing of knowledge about quality and improvement methods has become extensive, providing us with a rich array of tools for managing and improving quality. 

How the Xavier University & PWC Quality Metrics Paper Can Assist Life Sciences Organisations

By Torque Management Thursday, 7th April 2016 | 0 comments
Filed under: BPM, Business Process Management, Quality, BPMS, FDASIA, FDA.
Recently we announced the publication of Xavier University & PWC Quality Metrics Paper, which you can download here. Presentations from the recent Pharmalink conference where findings were presented is also likely to be made available online in the coming weeks for a deeper look into the paper.

New Pills for Old Ills

By Torque Management Friday, 11th September 2015 | 0 comments
Filed under: BPM, Business Process Management, IT, BPMS.
In a piece on Clay Richardson's Forrester blog in November of last year, he predicted that 2015 would see the BPM industry disrupted by things like low-code vendors, improved dynamic case management, smart process apps and a stronger focus on the customer. While there is a lot to be said for the current, 'traditional' BPMS you have in place and the approaches and strategies you can use to get the full value from it, there are also some exciting elements to new BPM offerings. We take a look at how you can get more from your current BPMS and what to consider if you think it's time for a change.

Making the Most of TIBCO Nimbus™ Business Process Management System (BPMS)

By Torque Management Friday, 21st August 2015 | 0 comments
Filed under: BPM, Business Process Management, TPSoP®, Quality, Compliance, BPMS.
TIBCO Nimbus™ is a Business Process Management System. It presents easy-to-understand, visual representations of how people, processes and systems in an organisation interact. Nimbus™ has helped over 700 organisations including AstraZeneca, Barclays Capital, HSBC, JPMorgan, RBS, Novartis, Toyota, and ThyssenKrupp. It provides many features that support Quality, Compliance, and Operational Management and Continual improvement and can also be integrated with other technology and is available on–premises and in the cloud. In summary, it's an excellent tool. 

BPM News: Interview with BPM Consultant Michael Needham

By Torque Management Thursday, 9th July 2015 | 0 comments
Filed under: BPM, Business Process Management, IT, Quality, Compliance, Operations, BPMS, Process-Improvement.
Michael Needham is the Principal Consultant at MKN Advisory Services Ltd. He previously worked as a lecturer and module coordinator for the MBA modules ‘E-Business’ & 'Supply Chain Management'; and the MSc Business Improvement module ‘Strategic Operations and Quality Excellence’ at Ulster University along with working as a consulting manager at PWc, global procurement manager with Procter & Gamble and supply chain co-ordinator with the Irish Dairy Board. His wealth of hands on, real life experience combined with in-depth research, including papers on the role of knowledge for process improvement and outsourcing, and a Phd that investigated the factors that influence the internal transfer of process improvement knowledge within service organisations led us to wanting to ask him more. All too often people are experts in theory or experts in practice but Needham is one of those insightful individuals who seems to have mastered a balance of both, which has no doubt increased his understanding and abilities in both doing and communicating what he’s doing.

BPM News: New BPM Approaches for the Challenges of M&As in Life Sciences

New BPM Approaches for the Challenges of Mergers and Acquisitions in Life Sciences Five Major Drivers for BPM exist – Compliance; Outsourcing, ITIL and Security; Process Framework/Performance/Standards; Technology Modernisation and Mergers, Acquisitions and Consolidations. In recent years Life Sciences organisations have had to learn to survive and grow through numerous mergers and acquisitions – sometimes even within quick succession of each other. 

Upcoming BPM & Related Events 2015

By Torque Management Tuesday, 12th May 2015 | 0 comments
Filed under: BPM, Business Process Management, Compliance, BPMS.
Upcoming Events for Your Business Process Management Diary 2015 PEX Open House, May 11-14, Online This week sees The Process Excellence Network Open House event taking place. The online event comprises of webinars featuring some of the most popular Process and BPM solutions to aid organisations in finding out a little more, asking their questions and choosing the right one for them. The event takes place From Monday May 11th to May 14th but registration is still open if you want to dive in. Registration for the event also gives you six months access to their 'IQ Community'. Find out more or register >

BPM News: From Paper to Web to Robots

By Torque Management Tuesday, 28th April 2015 | 0 comments
Filed under: BPM, Business Process Management, SOPs, IT Projects, TPSoP®, IT, Operations, BPMS, Process-Improvement.
Computer World UK last week reported IKEA's great success in moving from to a web-based Business Process Management System (BPMS). The move has enabled the company to create internal business cases in less than half the time it previously took them and honestly, we're not surprised considering the array of issues with text or paper based standard operating procedures. (SOPs). Ikea noted that where a business case used to take approximately 24 days to create, it's now done in an average of nine days. That's a whopping difference and a valuable insight to many companies considering a move from paper to digital for processes.

Announcing: Your Free BPM Maturity Assessment Tool

Take the Quiz > From inside an organisation, it can be hard to see the wood from the trees. You probably have a 'sense' of whether business processes are well defined or not but it may not be quite as bad as you think. On the other hand, it could be a lot worse.

BPM FAQs: What is BPMS?

By Torque Management Tuesday, 10th December 2013 | 0 comments
Filed under: BPM, Business Process Management, BPMS.
What is BPMS? BPMS stands for Business Process Management System (or Suite) and refers to an automated, technology based system that supports and improves your business process management. It can allow businesses to capture, manage and deploy their operational processes and supporting information to their entire workforce and can be tailored to suit the needs of your organisation. Choosing the right BPMS is vital. Contact us for consultancy on BPMS selection for your organisation.

BPM FAQs: How does BPM relate to methodologies such as Lean, Six Sigma and ISO standards?

By Torque Management Tuesday, 26th November 2013 | 0 comments
Filed under: BPM, Lean, BPMS, Six Sigma, ISO Standards.
How does BPM relate to other methodologies such as Lean, Six Sigma and ISO standards? Lean aims to maximize customer value and minimise waste. Six Sigma seeks to improve the quality of process outputs by removing the causes of defects and minimising variability in manufacturing and business processes. ISO Standards ensure that products and services are safe, reliable and of good quality. Some or all of these methodologies will be important parts of many organisations, and rightly so. BPM relates to and improves each of them. Process is an important part of each methodology, but BPM practices and tools can help ensure they are in line with the whole organisation and can minimise any waste or duplication, while continuing to reap the rewards of each methodology's individual purpose.  

BPM FAQs: What is an Integrated Management System?

By Torque Management Tuesday, 12th November 2013 | 0 comments
Filed under: BPM, BPMS, Management.
What is an Integrated Management System? An Integrated Management System combines your operational framework; which includes standard operating procedures and work instructions, with your management framework; which will include your necessary regulations, policies and standards along with management processes. It is a system in which all the processes serve the system objectives and where these system objectives have been derived from stakeholder needs and expectations.