If you were allowed to measure only 8 aspects of your business...
Recently someone who I was discussing metrics with posed a thought provoking question, “If you could only have a few metrics to manage and monitor your business, which ones would you choose?" After thinking long and hard, here are my must-have key performance indicators.
Upcoming Events for Your Business Process Management Diary 2015
PEX Open House, May 11-14, Online
This week sees The Process Excellence Network Open House event taking place. The online event comprises of webinars featuring some of the most popular Process and BPM solutions to aid organisations in finding out a little more, asking their questions and choosing the right one for them. The event takes place From Monday May 11th to May 14th but registration is still open if you want to dive in. Registration for the event also gives you six months access to their 'IQ Community'. Find out more or register >
Computer World UK last week reported IKEA's great success in moving from to a web-based Business Process Management System (BPMS). The move has enabled the company to create internal business cases in less than half the time it previously took them and honestly, we're not surprised considering the array of issues with text or paper based standard operating procedures. (SOPs). Ikea noted that where a business case used to take approximately 24 days to create, it's now done in an average of nine days. That's a whopping difference and a valuable insight to many companies considering a move from paper to digital for processes.
Decreasing Cost and Increasing Benefits for Your ERP Investment
According to ZDNet and Panorama Consulting Solutions, who conduct annual surveys of ERP buyers, 2014 was the year where smaller ERP projects actually had more delays than larger projects. Looking back to the previous year, 2013 saw more and smaller projects than previous years and cost overruns remaining constant at 53-56 per cent between 2011 and 2013. However, the most concerning element of the report was that an increasing number of respondents reported reduced levels of benefit from their ERP investment. Even a 'smaller' ERP project is an huge undertaking in time, effort and adapting to change.
From inside an organisation, it can be hard to be sure you are aligned to the rest of the business. You’ve taken our BPM Maturity quiz and the results resonate with YOUR view which should give you a measure of confidence that you are doing the right things with BPM.
Re-design a HR On-Boarding Process
Your mission for the Process Re-design Challenge 2015 is to provide a fictional HR department with a documented solution for the on-boarding process described in our previous post. The Head of HR is a busy animal, so keep it concise and produce something they'll have time to read, and presented in such a way that they are anxious to approve it for development and implementation. You are welcome to enter either as an individual, or as a team.
Standardisation Programmes
It is fiendishly difficult to achieve and maintain a standard. Dee provides five recommended actions to greatly improve the probability of success.
Standardisation Programmes are large, they are radical and they offer tantalisingly big rewards for those brave enough to take them on. Good examples of these programmes are: Shared Services; Global systems; PMO; Common ways of working (processes) across large, dispersed teams.
Making Big Data Small & Useable
And it's Not Just for Digital & Online Businesses
Janne Ohtonen’s depressing but diligently documented online credit card application experience.
“Anthony was kind enough to tell me how he had no problems certifying his documents somewhere in Scotland in another bank. I suggested that it's a bit too far to go to Scotland for me to get that done.”
What is a BPMS?
You may or may not already know that BPM stands for 'Business Process Management' and refers to a systematic, holistic approach to management that aligns an organisation's business processes, or functions, with the needs of the client or customer.
Interview with Daniel T. Jones
Daniel T. Jones is the founder and chairman of the Lean Enterprise Academy in the U.K., a senior advisor to the Lean Enterprise Institute, management thought leader, and mentor on applying lean process thinking to every type of business. He's also one of the authors of one of our recommended Business Process Management books, 'Lean Thinking: Banish Waste and Create Wealth in Your Organization' written by himself and James P. Womack. We caught up with Jones to ask him about the use of Lean today and how it differs from when he wrote Lean Thinking.
What is FDASIA, Title VII?
Dee Carri looks at what Title VII of FDASIA regulation is, the timeline for its implementation, how it's going to affect Quality Managers, Business Process Managers and IT Managers and offers some strategic advice to stay ahead of the curve and organise for success.
The TPSoP® Story
Following on from a successful Torque Management webinar entitled 'Making SOPs the Solution Not the Problem' presented this week, Torque Management are now excited to launch their TPSoP® animation - The TPSoP® Story.
Pharmacists: Fit for the Future
iaCME is an independent, professional learning company providing CPD (Continuing Professional Development) resources for healthcare professionals including doctors, pharmacists and nurses. They are now offering an online course specifically catering for the needs of pharmacists today entitled, 'Pharmacy: Fit For Future.'