The Evolution of Quality & Business Process Management
Many people believe that quality is a relatively new concept, but in fact quality has been evolving for centuries. In the last hundred years, the sharing of knowledge about quality and improvement methods has become extensive, providing us with a rich array of tools for managing and improving quality.
From inside an organisation, it can be hard to be sure you are aligned to the rest of the business. You’ve taken our BPM Maturity quiz and the results resonate with YOUR view which should give you a measure of confidence that you are doing the right things with BPM.
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From inside an organisation, it can be hard to see the wood from the trees. You probably have a 'sense' of whether business processes are well defined or not but it may not be quite as bad as you think. On the other hand, it could be a lot worse.
The TPSoP® White Paper: The Right Person, Doing the Right Thing Right, Every Time
Following on from a successful series of blog posts on problems arising from text-based procedures written by Dee Carri, Torque Management has now published a white paper covering these topics further. The paper looks at the categories of what appear to be universal issues with text-based procedures and outdated processes related to SOPs that are costing organisations and individuals time and money and in some instances, embedding problems in organisations.
Interview with Daniel T. Jones
Daniel T. Jones is the founder and chairman of the Lean Enterprise Academy in the U.K., a senior advisor to the Lean Enterprise Institute, management thought leader, and mentor on applying lean process thinking to every type of business. He's also one of the authors of one of our recommended Business Process Management books, 'Lean Thinking: Banish Waste and Create Wealth in Your Organization' written by himself and James P. Womack. We caught up with Jones to ask him about the use of Lean today and how it differs from when he wrote Lean Thinking.
Webinar: Making SOPs the solution not the problem, November 11th, 2pm
You are invited to participate in an insightful webinar on improving Standard Operating Procedures and Work Instructions on Tuesday November 11th at 2pm GMT.
How does BPM relate to other methodologies such as Lean, Six Sigma and ISO standards?
Lean aims to maximize customer value and minimise waste. Six Sigma seeks to improve the quality of process outputs by removing the causes of defects and minimising variability in manufacturing and business processes. ISO Standards ensure that products and services are safe, reliable and of good quality. Some or all of these methodologies will be important parts of many organisations, and rightly so. BPM relates to and improves each of them. Process is an important part of each methodology, but BPM practices and tools can help ensure they are in line with the whole organisation and can minimise any waste or duplication, while continuing to reap the rewards of each methodology's individual purpose.
What is TPSoP®?
TPSoP® is an innovative solution for the development of process-centric procedures, on-line procedures and SOPs and results in the creation of a comprehensive, visual and user-friendly environment. The TPSoP® methodology utilises a rigorous and collaborative approach, underpinned by Torque Management's expertise and experience with widely accepted best practices such as Six Sigma, Lean, BPM and ISO. TPSoP® is capable of compliance with regulation and security requirements in all industries and its comprehensive nature ensures elimination of waste and duplication and contributes to an improved culture for your organisation and a more streamlined, cost-effective business.