If you were allowed to measure only 8 aspects of your business...
Recently someone who I was discussing metrics with posed a thought provoking question, “If you could only have a few metrics to manage and monitor your business, which ones would you choose?" After thinking long and hard, here are my must-have key performance indicators.
Decreasing Cost and Increasing Benefits for Your ERP Investment
According to ZDNet and Panorama Consulting Solutions, who conduct annual surveys of ERP buyers, 2014 was the year where smaller ERP projects actually had more delays than larger projects. Looking back to the previous year, 2013 saw more and smaller projects than previous years and cost overruns remaining constant at 53-56 per cent between 2011 and 2013. However, the most concerning element of the report was that an increasing number of respondents reported reduced levels of benefit from their ERP investment. Even a 'smaller' ERP project is an huge undertaking in time, effort and adapting to change.
From inside an organisation, it can be hard to be sure you are aligned to the rest of the business. You’ve taken our BPM Maturity quiz and the results resonate with YOUR view which should give you a measure of confidence that you are doing the right things with BPM.
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From inside an organisation, it can be hard to see the wood from the trees. You probably have a 'sense' of whether business processes are well defined or not but it may not be quite as bad as you think. On the other hand, it could be a lot worse.
Based on real life scenarios.
Below is an on boarding process from the first day up until 90 days in. In training sessions run by Torque Management, this is sometimes used as an example to begin discussion about the on boarding process. Have you had a similar experience in starting a new job or joining a new organisation? We would welcome comments below detailing your own experiences and will soon be announcing a competition to re-engineer this process for the ideal on boarding steps too. Follow us on Twitter or LinkedIn for updates.
It is fiendishly difficult to achieve and maintain a standard. Dee provides five recommended actions to greatly improve the probability of success.
Standardisation Programmes are large, they are radical and they offer tantalisingly big rewards for those brave enough to take them on. Good examples of these programmes are: Shared Services; Global systems; PMO; Common ways of working (processes) across large, dispersed teams.
Making Big Data Small & Useable
And it's Not Just for Digital & Online Businesses
Janne Ohtonen’s depressing but diligently documented online credit card application experience.
“Anthony was kind enough to tell me how he had no problems certifying his documents somewhere in Scotland in another bank. I suggested that it's a bit too far to go to Scotland for me to get that done.”
What is a BPMS?
You may or may not already know that BPM stands for 'Business Process Management' and refers to a systematic, holistic approach to management that aligns an organisation's business processes, or functions, with the needs of the client or customer.
What is a process-centric procedure?
The term 'process-centric' refers to an holistic, BPM approach that centers on business processes themselves, rather than individual elements such as documents, workflow or people. Regulated industries and companies with up to thousands of standard operating procedures often make the mistake of looking at these as individual items or tasks, rather than looking at the processes and relationships between them, within the whole system or organisation. A process-centric procedure takes the system and the relationships into account to create a more streamlined and efficient method for procedures, SOPs and/or repeatable training.
What is meant by process capability maturity?
The Capability Maturity Model, or CMM, was originally developed as a tool to objectively assess the ability of government contractors' processes to perform a contracted software project. The term 'maturity' relates to the degree of formality and optimisation of processes within an organisation. By assessing the level of process maturity your organisation is running at, and the level you would like it to reach. There are five levels: Initial, Managed, Defined, Quantitatively Managed and Optimising.