Business Process Management Frequently Asked Questions

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BPM stands for 'Business Process Management' and refers to a systematic, holistic approach to management that aligns an organisation's business processes, or functions, to the needs of the client or customer. It also incorporates ways to continuously improve efficiency, quality, compliance, innovation and integration with technology. In short, it's a systematic approach to business processes that creates a leaner, more cost-effective, streamlined business. With the right BP consultants and training, an organisation’s entire culture and operations can be successfully changed for the better.

Processes, as referred to in BPM, exist at all levels of an organisation. In management, these may include corporate governance and strategic management. For the operational areas of a business these could be purchasing or manufacturing. Supporting processes will include functions such as accounting and recruitment.