We love to measure things, you might have gathered this from our recent blog posts on what to measure, and how to make those measures count. Hopefully the biggest learning you’ll have taken from these is that we need to make our data useful. Today, we're taking a look at what organisations can learn from some great smart city initiatives.
In a previous blog, we identified that it is important to Measure what Matters, even if the instinct is to measure everything. You’ll know you have selected the correct measures if you have established that these are the things you are willing to put a stake on and are willing to improve. The next task is to make these Measures Count for your business. This will require an initial investment but, once in place, it is a proven way to improve performance.
Recently we announced the publication of Xavier University & PWC Quality Metrics Paper, which you can download here. Presentations from the recent Pharmalink conference where findings were presented is also likely to be made available online in the coming weeks for a deeper look into the paper.