The Future of Quality Management
In a connected, digital, automated and intelligent future.
The Evolution of Quality & Business Process Management
Many people believe that quality is a relatively new concept, but in fact quality has been evolving for centuries. In the last hundred years, the sharing of knowledge about quality and improvement methods has become extensive, providing us with a rich array of tools for managing and improving quality.
We love to measure things, you might have gathered this from our recent blog posts on what to measure, and how to make those measures count. Hopefully the biggest learning you’ll have taken from these is that we need to make our data useful. Today, we're taking a look at what organisations can learn from some great smart city initiatives.