In a previous blog, we identified that it is important to Measure what Matters, even if the instinct is to measure everything. You’ll know you have selected the correct measures if you have established that these are the things you are willing to put a stake on and are willing to improve. The next task is to make these Measures Count for your business. This will require an initial investment but, once in place, it is a proven way to improve performance.
Recently we announced the publication of Xavier University & PWC Quality Metrics Paper, which you can download here. Presentations from the recent Pharmalink conference where findings were presented is also likely to be made available online in the coming weeks for a deeper look into the paper.
In August 2014, Xavier University and PwC led a team of 30 industry professionals to develop a framework of metrics linked to patient safety, that could be viewed during an inspection, and coming about as a response to FDA’s new steps towards allocating resources based on risk.