The Future of Quality Management
In a connected, digital, automated and intelligent future.
We love to measure things, you might have gathered this from our recent blog posts on what to measure, and how to make those measures count. Hopefully the biggest learning you’ll have taken from these is that we need to make our data useful. Today, we're taking a look at what organisations can learn from some great smart city initiatives.
What is Digitalisation?
Digitisation is the process of moving what you did offline online. [Source: Dave Aron, vice president and Gartner Fellow.]
Further reading (for fun): Tom Davenport – what the heck is digitization anyway?