In this article we’re going to take a look at perfecting the art of ‘The Common Process’. We have previously looked at how difficult it is to achieve and maintain a standard, albeit we looked at this in relation to large standardisation programmes, but it’s a good read for seeing the value of a standard because this also comes into play in the power of a perfected common process.
Toyota are a shining example of quality management and have been for many decades. It comes from a 'customer first' focus. This is a simple idea and very easy to dismiss as cliché but it challenges our belief that our own brilliant, creative ideas may not necessarily be the best one. When we have a 'great idea', many of us cling onto it for dear life. A true customer focussed ethos requires we give up our egos in order to listen to the customer and respond to their needs in a systematic, business-focussed way. It's a little like becoming a humble servant rather than aiming to be a great leader with all the great ideas. The great leaders probably got their great ideas by listening to customers, and you can still channel your genius and creativity to work out how you solve problems for your customer.
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From inside an organisation, it can be hard to see the wood from the trees. You probably have a 'sense' of whether business processes are well defined or not but it may not be quite as bad as you think. On the other hand, it could be a lot worse.
Re-design a HR On-Boarding Process
Your mission for the Process Re-design Challenge 2015 is to provide a fictional HR department with a documented solution for the on-boarding process described in our previous post. The Head of HR is a busy animal, so keep it concise and produce something they'll have time to read, and presented in such a way that they are anxious to approve it for development and implementation. You are welcome to enter either as an individual, or as a team.
Interview with Daniel T. Jones
Daniel T. Jones is the founder and chairman of the Lean Enterprise Academy in the U.K., a senior advisor to the Lean Enterprise Institute, management thought leader, and mentor on applying lean process thinking to every type of business. He's also one of the authors of one of our recommended Business Process Management books, 'Lean Thinking: Banish Waste and Create Wealth in Your Organization' written by himself and James P. Womack. We caught up with Jones to ask him about the use of Lean today and how it differs from when he wrote Lean Thinking.
Ensuring Effective Environmental Health and Safety (EHSS) in Your Organisation
Tuesday 2nd December 2014, 2pm (GMT)
Webinar: Making SOPs the solution not the problem, November 11th, 2pm
You are invited to participate in an insightful webinar on improving Standard Operating Procedures and Work Instructions on Tuesday November 11th at 2pm GMT.
The TPSoP® Story
Following on from a successful Torque Management webinar entitled 'Making SOPs the Solution Not the Problem' presented this week, Torque Management are now excited to launch their TPSoP® animation - The TPSoP® Story.
How Much Do You Love Your SOPs Part 7: Conclusions and Recommendations
By Dee Carri
A culture in organisations where Business Process Management (BPM) was normal would be great. A BPM approach in all organisations would be even better. Imagine a world where each member of staff understands their role as part of the whole, who's roles relate to theirs, how everyones' functions relate to the customer and where no one at any level was required to carry out inefficient steps just because that's how the person who did it before them did it? A place where people don't get things done by working until 2am, they get things done by having a staff that are innovative and efficient, because the management style has developed and streamlined that. That is what BPM is.
How much do you love your SOPs Part 6: Enterprise Flexibility - Are your Change Management Processes Agile?
By Dee Carri
How much do you love your SOPs Part 5: Compliance Infrastructure - Connect/Collaborate/Innovate
By Dee Carri
How Much Do You Love Your SOPs Part 4: Time to Effectiveness
By Dee Carri
Here are some of the top, upcoming BPM conferences and events for 2014. If you'd like an event mentioned or included on our blog, contact us here, with the relevant details.
A Case Study: Harmonisation of Business Processes & Development of an ERP System for One of the World's Leading Building Materials Firms Using Rapid System™Last week we shared an infographic, detailing the phases of Rapid System™ and how it saves time and brings better results for IT and ERP projects. Here, we offer a more in-depth look at how this works in real life. Click here if you would like to download a more detailed case study.