From inside an organisation, it can be hard to see the wood from the trees. You probably have a 'sense' of whether business processes are well defined or not but it may not be quite as bad as you think. On the other hand, it could be a lot worse.
Thankfully, there are definite indicators that an organisation's Business Process Management priorities are strategic, aligned to company priorities and well managed and there are a number of factors one can measure in order to assess this.
The Capability Maturity Model, or CMM, was originally developed as a tool to objectively assess the ability of government contractors' processes to perform a contracted software project. So the term 'maturity' here relates to the degree of formality and optimisation of processes within an organisation. The model helps to assess the level of process maturity an organisation is running at and similarly aids in deciding on next steps. In the CMM, there are five levels: Initial, Managed, Defined, Quantitatively Managed Optimising.
Building on the principles of this model, we've developed an easy to use, 17 question tool to help you make an initial assessment of your company’s business process maturity, along with advice on where to go next and how to get there.
At the end of the questions, you'll be given a percentage from 1-100% and advice on where to focus to move to the next maturity level.