In a previous blog, we identified that it is important to Measure what Matters, even if the instinct is to measure everything. You’ll know you have selected the correct measures if you have established that these are the things you are willing to put a stake on and are willing to improve. The next task is to make these Measures Count for your business. This will require an initial investment but, once in place, it is a proven way to improve performance.
What is a BPM Framework?
A BPM Framework is a management framework with a process-centric approach. A BPM framework may encompass regulations applicable to your industry, policies, sector frameworks and quality standards. There are three main types; Horizontal, Vertical and Full-service. Horizontal frameworks deal with design and development of business processes and are generally focused on technology and reuse. Vertical BPM frameworks focus on a specific set of coordinated tasks and Full-service BPM suites have five components including; Process Discovery & Project Scoping, Process Modeling & Design, Business Rules Engine, Workflow Engine and Simulation & Testing. A process architect can develop a Management Framework for an organisation and also translate these into Management Processes.
What is an Integrated Management System?
An Integrated Management System combines your operational framework; which includes standard operating procedures and work instructions, with your management framework; which will include your necessary regulations, policies and standards along with management processes. It is a system in which all the processes serve the system objectives and where these system objectives have been derived from stakeholder needs and expectations.
What is a Management Framework?
A management framework refers to regulations, policies and standards applicable to your industry along with management processes in place in your organisation.
What is Rapid System™?
Torque Rapid System™ is a process-led methodology that accelerates the delivery of IT systems projects. Large IT and ERP Projects are expensive, risky, take a considerable amount of time and many even fail to deliver, under-deliver or overrun. Rapid System™ enables us to turn a 3-4 year project, into an 18 month project with higher rates of user adoption and costs reduced by 35-40%.
What is a QMS?
QMS is a Quality Management System and refers to a collection of business processes focused on quality. These processes will direct an organisation in ensuring it is continually improving effectiveness and efficiency in all areas that can affect quality standards. Some of the most commonly used ISO standards, are the ISO 9000 category, which focuses on quality management systems and the ISO 14000 category, which addresses environmental management.
What is wrong with text-based SOPs?
SOPs are a critical part of compliance, quality and oftentimes, training. Traditional, text-based SOPs can consist of thousands of documents and frequently fail to demonstrate to the user their specific role and the relationship of the task at hand, to the whole. Other documents, forms or members of staff may be connected to one SOP and sometimes these dynamic elements are unclear and hard to locate or even understand. For organisations with numerous SOPs and especially in regulated industries, overlap occurs, meaning there is waste that can be eliminated when the SOP process is approached in a more systematic and holistic way. Converting traditional text based SOPs to process-centric procedures, allows for this. Torque Management's TPSoP® solution enables you to streamline your organisation's procedures and create user-friendly SOPs in an online, connected, easy to understand environment. TPSoP® offers the tools and techniques to develop SOPs that are easy to deploy, change and re-deploy; making the methodology ideal for companies who wish to better comply with quality standards or compliance and for development of repeatable training that can be used even for a geographically dispersed, multi-lingual audience.
What is the 5 Whys problem analysis technique?
The 5 Whys technique is a lean analytical tool that originated in the Toyota Production System and is a widely used technique to explore the nature and cause-and effect relationships of a problem. Using the tool, investigators ask “Why” iteratively and seek supporting empirical evidence until they reach a conclusion as to root cause. For more complex problem analysis, 5 Whys analysis will be used in combination with additional analytical tools.
What is a stakeholder?
Anyone with an interest in a business or its products and services, such as: Employees, Customers, Suppliers, Business Partners, Neighbours, Government, and Regulators etc.