In this article we’re going to take a look at perfecting the art of ‘The Common Process’. We have previously looked at how difficult it is to achieve and maintain a standard, albeit we looked at this in relation to large standardisation programmes, but it’s a good read for seeing the value of a standard because this also comes into play in the power of a perfected common process.
The Future of Quality Management
In a connected, digital, automated and intelligent future.
The Evolution of Quality & Business Process Management
Many people believe that quality is a relatively new concept, but in fact quality has been evolving for centuries. In the last hundred years, the sharing of knowledge about quality and improvement methods has become extensive, providing us with a rich array of tools for managing and improving quality.
We love to measure things, you might have gathered this from our recent blog posts on what to measure, and how to make those measures count. Hopefully the biggest learning you’ll have taken from these is that we need to make our data useful. Today, we're taking a look at what organisations can learn from some great smart city initiatives.
In a previous blog, we identified that it is important to Measure what Matters, even if the instinct is to measure everything. You’ll know you have selected the correct measures if you have established that these are the things you are willing to put a stake on and are willing to improve. The next task is to make these Measures Count for your business. This will require an initial investment but, once in place, it is a proven way to improve performance.
Recently we announced the publication of Xavier University & PWC Quality Metrics Paper, which you can download here. Presentations from the recent Pharmalink conference where findings were presented is also likely to be made available online in the coming weeks for a deeper look into the paper.
In August 2014, Xavier University and PwC led a team of 30 industry professionals to develop a framework of metrics linked to patient safety, that could be viewed during an inspection, and coming about as a response to FDA’s new steps towards allocating resources based on risk.
Goodbye sticky notes and white boards.
Business process mapping is harder than many people initially think it will be. According to to Brian Safron, a product manager at IBM, this is due at least in part to business knowledge being spread across a wide range of subject matter experts. Collaboration is key, but in their promotional video for IBM Blueworks Live, he also notes that sticky notes and white boards don't work anymore. We decided to take a look at why paper can't keep up with digital when it comes to BPM.
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Torque Management Partners with MatsSoft for Low Code Process DigitisationDublin, 19 January 2016 – Torque Management Ltd. is pleased to announce its partnership with Low Code BPM digitisation platform provider MatsSoft. MATS® (the software product) is a low-code BPM development platform that’s quick to learn and easy to use, allowing organisations to develop and deploy an app in a matter of days or weeks, that previously would have consisted of months or years of development effort. The MATS platform has been defined by Gartner as ‘High-productivity PaaS', and by Forrester as a ‘Low-Code Development Platform’.
The Software Development Life Cycle – Or 5 Things Not to Forget When Using Low Code BPM Applications
With lots of interest in and take up of Low Code/No Code BPM apps opening up the option to all and sundry to develop their own apps, we thought it would be pertinent to take a look at an important part of application development that will continue to exist with or without the need to code! The Software Development Life Cycle or SDLC.
Caroline Waldron (PhD) is the programme director with the Irish Academy of Continuing Medical Education, (iaCME) which was established over 8 years ago to provide Continuing Professional Development online for healthcare professionals in Ireland. At the time, no other organisation was offering online training for pharmacists. The iaCME team have backgrounds in medicine, the pharmaceutical industry and quality and regulation and have earned a solid, trusted reputation for their focus on accreditation and quality in online learning. The Irish Institute of Pharmacy recently launched a new training module for pharmacists that was developed by iaCME, titled “Managing Quality in Pharmacy Practice”. We talked to Caroline about the challenges facing pharmacists today, and how far online learning has come since they started out.
Toyota are a shining example of quality management and have been for many decades. It comes from a 'customer first' focus. This is a simple idea and very easy to dismiss as cliché but it challenges our belief that our own brilliant, creative ideas may not necessarily be the best one. When we have a 'great idea', many of us cling onto it for dear life. A true customer focussed ethos requires we give up our egos in order to listen to the customer and respond to their needs in a systematic, business-focussed way. It's a little like becoming a humble servant rather than aiming to be a great leader with all the great ideas. The great leaders probably got their great ideas by listening to customers, and you can still channel your genius and creativity to work out how you solve problems for your customer.
Our 9 Favourite BPM Websites and Blogs for 2015
Got a tenth BPM Blog you'd like us to add to the list? Let us know @TorqueBPM
M&A activity has been increasing in recent years, reaching a mid-year high in 2014 that hadn't been seen since 2007. In any industry, mergers bring a lot of change - change that creates a new sense of excitement, enthusiasm and improvement, change that is clearly visible and planned for, and changes, challenges and issues that are unexpected, emerge gradually, or even appear somewhere much further down the line but are apparent to have occurred as a result of the M&A process. Or perhaps lack of process!